Frequently Asked Questions -FAQs
What is included in the price?
Full service and pricing details can be found on our pricing list.
Any other hidden charges?
No, other than the cost stated on the pricing list there are no hidden charges.
How long do I need to stay with your company?
We are sure you won't want to leave us- but you are not committed for any length of time. Once you have paid for our services, just email us if you should wish to cancel and we will terminate your agreement.
Do I need to know programming, php, asp.net or HTML?
Not at all- Using content management you can upload your products and pictures very easily with your browser. Our support staff are on hand if you need any other help. If you are an advanced user or designer it is possible to edit all details of the store design right down to the HTML and CSS code but this is optional and not necessary to run the store.
Do I get email addresses with my domain name?
Yes, when you register or transfer a domain to us, you will get your email accounts.
What is EcommerceSoft?
EcommerceSoft is the name of our ecommerce shopping cart solutions & custom web development services. It has full ecommerce and content management facilities. Using our templates you can sell items online, or just simply have an information website that is easy to update. You can easily manage sections such as ecommerce facilities, a forum, a photo gallery, a blog, or simply add pages to your website, as well as design your website in minutes with our design facility.
Why use an EcommerceSoft website template?
More and more online businesses are realising that ecommerce templated websites offer a greater number of features for their money than bespoke solutions which are costly, and certainly not guaranteed to be secure, reliable, SEO friendly and accessible.
Our ecommerce templates are: robust, fully tested code, free updates and quality after sales support.
I already own a website but am interested in switching it to EcommerceSoft!
It is very easy - in fact you do not need to do anything other than telling us the domain name of your current website. We will import/export all your website content for you into your new EcommerceSoft website template.
How do I order my website?
You can buy it online from our website or if you want to talk with us first, give us a call or email us.
I am not interested in ecommerce websites - is it worth it for me to try out EcommerceSoft?
Yes - we also create custom website design, flash or graphics design. Our ecommerce template also includes a blog facility, a forum, and strong content management overall, plus you can use all the ecommerce facilities if you want to promote a catalogue of items. You can add unlimited pages and place files or images anywhere on each webpage.
What is secure payment?
Secure payment means that all sensitive customer details and payment information is kept secure. Our servers are protected by hardware firewalls and all payment webpages and sensitive admin webpages are protected by a 128bit secure server certificate.
Can we accept credit and debit card payments online?
The EcommerceSoft system enables you to accept credit card payments online, with no additional setup. You can manually process the cards using your existing card terminal or link up with a payment processor and automatically process credit card payments in real time online. At EcommerceSoft, we will do all this for you during your template and ecommerce website creation.
What payment processors does EcommerceSoft support?
We support all the payment methods or payment processors but if you want to use one that is currently unsupported we will add it for you.
Does the price include VAT?
No, the price listed is exclusive of VAT. If you are a VAT registered company you can claim this back; its easy to request and print all invoices relating to your package from our EcommerceSoft website within your admin area.
Do I need to install any software on my computer?
No there is nothing to download and no need to install any software or system on your computer, everything is done through your browser. You can access your ecommerce website from any computer in the world with an internet connection.